Frequently Asked Questions

Please read our FAQ before sending us a message.

Can I edit order information?

We usually take a day to produce your order and then deliver it to the shipping unit. We do not store inventories. Therefore, after production is complete, your order information will not be changed. If there is any change in color, size, place of receipt, … please contact us after 8 hours of successful order. Any changes after the specified time, we are not responsible and will not offer replacement or refund.

See more details in our Return and refund policy.

What are the delivery charges and How long will delivery take?

With orders sent to the USA, it usually takes about a week to reach you. For international orders will take longer.
Details, you can see in our Shipping Policy

How secure is shopping in the Online Shop? Is my data protected?

We only use your data to complete orders.

Details, you can see in our Privacy Policy

What exactly happens after ordering?

When your order is received, we will process your order production in about a day. Then will deliver to the shipping unit. Shipping time to you depends on the type of product.